Warranty Policy

Last updated: July 2026

We stand behind the quality of every refurbished laptop we sell. Each product is thoroughly inspected, tested, and certified before dispatch. This Warranty Policy explains what is covered, what is excluded, and how to claim warranty service.

Warranty Coverage

• Warranty is applicable only for manufacturing defects and hardware failures occurring under normal usage.
• The warranty period starts from the date of product delivery.
• The warranty duration varies by product and is mentioned on the product page and invoice.
• Warranty service includes repair or replacement of defective components at our discretion.

What's Covered

• Motherboard defects.
• RAM and SSD/HDD failures.
• Display defects not caused by physical damage.
• Keyboard and touchpad malfunctions due to manufacturing defects.
• Charging issues related to internal hardware.

What's Not Covered

• Physical or accidental damage.
• Liquid or water damage.
• Damage caused by power surges or improper voltage.
• Unauthorized repairs or modifications.
• Normal wear and tear, cosmetic scratches, dents, or discoloration.
• Software issues, viruses, or operating system corruption.
• Battery backup reduction due to normal usage.

Warranty Claim Process

• Contact our customer support with your Order ID and invoice.
• Describe the issue in detail and provide photos or videos if requested.
• Our technical team will troubleshoot the issue remotely whenever possible.
• If required, the product will be collected or you may be asked to ship it to our service center.

Repair & Replacement

• Products covered under warranty will be repaired free of charge.
• If repair is not possible, an equivalent replacement product may be provided.
• If an identical model is unavailable, a similar product of equal value may be offered.

Customer Responsibilities

• Back up all personal data before sending the product for service.
• Remove passwords, accounts, and confidential information whenever possible.
• Pack the product securely before courier pickup or shipment.

Need Help?

If you need warranty assistance or have any questions regarding your product, please contact our customer support team through the Contact Us page or email us at support@laptopex.com. Please keep your invoice and Order ID ready for faster assistance.