Replacement Policy

Last updated: July 2026

We want you to be fully satisfied with your purchase. If the product you receive is damaged, defective, or different from what you ordered, you may be eligible for a free replacement under the terms below.

Eligibility for Replacement

• Request must be raised within 7 days of delivery.
• The product must be unused, in its original condition, with all original packaging, accessories, and invoice.
• The issue must fall under one of the following: physical damage upon delivery, missing parts/accessories, wrong item delivered, or a manufacturing defect.

Items Not Eligible for Replacement

• Products damaged due to misuse, accident, or unauthorized repair.
• Products without original packaging, tags, or accessories.
• Issues reported after the 7-day replacement window.

How to Request a Replacement

• Go to My Orders and select the relevant order.
• Click Request Replacement and choose a reason.
• Upload photos of the product/packaging if the item is damaged or incorrect.
• Our team will review your request within 24–48 hours.

Replacement Process

• Once approved, a pickup will be scheduled for the original item.
• The replacement unit is shipped after the returned item passes quality inspection, or immediately for confirmed manufacturing defects.
• If a replacement is not available, you will be offered a refund or store credit instead.

Need Help?

If you have questions about your replacement request, contact our support team through the Contact Us page or email us at support@laptopex.com.